Frequently Asked Questions

1. What materials do you use in your jewellery?

  • We use high-quality materials such as sterling silver, 9ct gold, 18ct gold and ethically sourced gemstones.

2. Is your jewellery hypoallergenic?

  • Yes, the materials we use are safe for sensitive skin. If you have specific allergies to anything other than metal, please let me know, and I can suggest the best options for you.

3. Can I request a custom design?

  • Absolutely! We love working on custom orders. Whether it's a personalised engraving, a completely unique design or upcycling an heirloom, we can create something special just for you. Please head to the Bespoke or Upcycled page for more info.

4. How long does it take to make a custom piece?

  • The timeline varies depending on the complexity of the design, but typically, custom pieces take between 2 to 6 weeks. We will keep you updated throughout the process.

5. Do you offer resizing or adjustments?

  • Yes, we can resize rings or make adjustments to other pieces. We offer one free resize for engagement or bridal jewellery. If you order an item below £500 in the wrong size, I charge from £60 to resize. To prevent ordering the wrong size, you can purchase a ring sizer on the website on the Ring Collection page.

6. How do I care for my jewellery?

  • To maintain the beauty of your jewellery, clean it regularly with a soft cloth and avoid exposure to harsh chemicals, perfumes, and water, especially pearls and gold plated pieces.

7. Do you offer gift packaging?

  • Yes, all jewellery comes in elegant packaging, perfect for gifting. If you have a special requests, such as a personalised note, please do let me know.

8. Do you repair jewellery?

  • We offer a repair service for any jewellery. The price starts at £40. In the unfortunate and unlikely event one of my own pieces needing  repairing and is within one year of purchase, I do not charge.

9. Do you ship internationally?

  • Yes, we offer international shipping. Delivery times may vary depending on the destination, and shipping costs are calculated according to the carrier's rates.

10. What is your return/exchange policy?

  • We accept returns and exchanges within 14 working days, provided the item is in its original condition. Custom pieces and rings are not eligible for returns.

11. Do you use ethically sourced materials?

  • Yes, sustainability and ethical sourcing are very important to us. We carefully choose suppliers who follow responsible practices, and the majority of our jewellery is made using recycled metals.

12. How can I contact you with questions or special requests?

  • You can reach out to us via email, social media, or through the contact form on our website. We are always happy to answer any questions and assist with any special requests.